Terms & Conditions
These terms govern your use of the VIRTUS website. By using the site you agree to them.
1. About this site
This website presents recovery and performance technology and enables enquiries. It does not provide e-commerce checkout; purchases and hire are arranged directly with our team.
2. No medical advice
Information on this site is general and does not constitute medical advice. Always follow professional and manufacturer guidance.
3. Enquiries
When you submit an enquiry you agree we may contact you about your request. See our Privacy Policy for how we handle your data.
4. 14-day money-back guarantee
If you are a consumer and you bought from us remotely (online, by phone or email), you may cancel within 14 days of receiving your goods, for any reason, and receive a full refund — provided the goods are returned to us unused and in their original condition and packaging. Unless the item is faulty, you are responsible for the return carriage costs, and we recommend using an insured, tracked service so safe arrival can be confirmed. Any sum debited to us will be re-credited to your account as soon as possible and in any event within 30 days. This right of cancellation does not apply to business or corporate purchasers, nor to goods made to your specification or that have been used. Your full statutory rights are set out in our Consumer Terms & Conditions.
5. Delivery
We aim to process orders within 2 working days where stock allows (excluding weekends and bank holidays) and to deliver to the address you provide. Larger equipment is delivered and, where required, installed by our team — we will confirm timing with you. Delivery charges for mainland UK addresses are confirmed on your quotation or Sales Order. Deliveries to non-mainland UK addresses — including the Scottish Highlands, Northern Ireland, the Isle of Man, the Isle of Wight, the Isles of Scilly and the Channel Islands — are calculated individually and confirmed before your order is placed. It remains your responsibility to provide accurate and complete delivery details; we do not independently check or verify the addresses you supply. We make every effort to ensure goods are delivered on time and in good condition, but cannot be held responsible for delays caused by the carrier.
6. Orders outside the UK
For deliveries outside the UK, prices and delivery are calculated on an individual basis. If your delivery address is outside the UK you may have to pay import duties and taxes, which are levied once the shipment reaches your country, and you are responsible for any additional charges for customs clearance. Customs policies vary widely from country to country; we recommend you contact your local customs office for further information before ordering.
7. Complaints
We take complaints seriously and aim to deal with them as quickly as possible. We will acknowledge your complaint promptly — within 2 business days — and work to resolve it as soon as we can. Please contact us at sales@virtuswellnessandperformance.com.
8. Intellectual property
Site content is owned by VIRTUS or its licensors and may not be reused without permission.
9. Liability
Placeholder — limitation of liability and governing-law clauses to be confirmed by legal counsel.